Boy stroking dog during day care



Welcome to Doggy Chums Ltd


Doggy Chums provides a care service for your dog. We aim to answer your queries quickly and efficiently and give you the peace of mind you require when leaving your dog in a strangers care. We are extremely careful about who we select to care for your dog. Only the best will do for your dog!.

We have a professional, easy to use and accessible online booking service that makes everything easy for you to book our carers. Why not register now and use our services!


Lady with dog showing caring face

About Us


Police Checked & Insured

Doggy Chums is fully insured through Cliverton's & all carers have been DBS checked and home-visited for your absolute peace of mind

Reliable & Trustworthy

Doggy Chums carers are very conscientious and make promises they keep to ensure you are happy and recommend our services

Trained & Professional

Our carers come to us with prior dog boarding / walking experience & have been thoroughly vetted by Doggy Chums

Welcome to Doggy Chums. The dog care service company that cares about your dog(s)

We cover counties in the South East of England which include London, Kent, Essex, Surrey, Sussex, Middlesex, Lancashire & Hertfordshire, with carers in each to provide loving homes for your dog(s).

We have interviewed each carer carefully from applications received. We look for a loving home, a safe environment and an active lifestyle to ensure dogs are very well looked after. Your dogs care is of the utmost importance to us, and we would rather not take your dog if it meant we were not confident of taking good care of them. When you visit one of our carers, you will be in no doubt that they will have your dogs wishes at heart and will accommodate your usual regime within their home. This ensures an easy transition from your home to the carers and will comfort your dog for their holiday.

We have been running since January 2013, but the owner Damien has boarded dogs in his home and so has the experience of doing this for 3 years. We understand the main requirements from customers and deliver this in a service with carers that go the extra mile to ensure your dog(s) are the main focus when they stay.

The long term goal, is to take profits made from ensuring dogs have a loving home, instead of a cage, and use that to promote animal conservation around the world. We really believe in animals and the their welfare on this 'human planet'. We hope you will join us in 'trying' to create a better world for our animals.

Doggy love, Damien x

  • Click here to see our Terms & Conditions


  • Click here to see Frequently Asked Question's


Terms & Conditions



Insurance


Doggy Chums provides insurance cover for its carers based on the dogs we care for only. This covers public liability, employers liability and negligence. We do not cover vet fees for injuries to dogs that are considered normal injuries that they would have encountered whilst in your care. An example of this would be walking along a pavement and the dog stepping on glass or catching a leg on a branch that causes a cut. Other such injuries are not covered. Our insurance will not cover your dog if you request that the dog be kept off a lead. For this to be considered, you are required to email us suggesting that we are not liable for any eventuality concerning your dogs welfare.


Payment


To secure your booking we require a 50% non-refundable deposit. Should your dog’s stay be cancelled less than 14 days prior to the commencement of the stay, the full invoice value will be due. The remaining 50% is required 14 days prior to the start of your dogs stay. If payment is not made at this point, a late payment fee of £25.00 will be invoiced to you.

With our new automated stripe payment system, you input your details into your online customer portal, this enables you to pay the deposit and pay for the full invoice as per the terms here. If there are any additional charges (such as indiscretions or damages to the carers home), we will charge these to your credit card given in your client portal. You must leave your card details in the portal for us to allow your dog to stay with the carer.


Damages


If your dog damages any items in our host homes, we will try to replace with a second hand version of the item where possible and ask you to cover the cost of said item. This includes chewing, ripping or defecating on items which belong to host families and/or customers items such as dog beds and their contents. A receipt will be provided.
If you select yes for your dog is house trained, and they make a toilet indoors, we reserve the right to charge for clearing any mess (this could include things like professional carpet cleaning, dry cleaning of curtains etc). A £5 per day charge will be added to your total for cleaning any additional mess which will be payable on the last day of their stay with us. This does not include items that are in need of professional cleaning which will be billed seperately and costs to be met by you. In extreme cases, we will need to rehome the dog(s). This would mean you having to pay for the rehoming charges to an establishment we see fit. This includes transport costs. Doggy Chums invoice for the original service would also be chargable in full.
If any damages are made to the outside of the building or garden (digging up grass or plants), we reserve the right to charge for replacing and labour to do so.



Safety


Please ensure that leads, collars, harnesses etc. are in good condition, fit for purpose and the correct fitting to ensure your dogs safety at all times.

All dogs will be walked 2 x a day on a lead, however, should you wish your dog to be exercised off lead please indicate this on the booking form along with you accepting responsibility of any out come of this action. This includes if your dog causes a confrontation with another animal and causes harm.
We take great pride in the care of any animal in our charge, however, Doggy Chums cannot be held responsible for any loss, accident, injury or death caused to any animal whilst in our care.


In Special Cases


Your dog will stay in an environment that is new to them. This may cause irregular behaviour such as not wishing to eat, going to the toilet in the carers home, chewing/destroying items belonging to the carer. Doggy Chums accepts no responsibility for any of your items being damaged during our care. We are unable to control the way your dogs/other dogs will behave with relation to your dogs or their possessions. If you supply items to us, this is done at your own risk.


Should it prove necessary, for your dogs safety, we reserve the right to kennel your dog. The charges for this will be met by you and the costs of your dog stay here will still apply. The cost of transit of your dog to the kennel would also be charged at 60p per mile where a car is available, or a taxi fare for which a receipt will also be provided. Should they not be able to be homed in a local kennel, we request that you provide an alternative place to stay.


Medication


Please supply any medication with full written instructions, not only of doses, but how your dog has experienced the administering of such. This will be an additional fee charged for at £3.00 per day.


Extra Important Details


All dogs are to have up to date innoculations (kennel cough discretionary at your choice), be de-flead and wormed prior to admittance. We request that you bring this information when you come to visit us for a viewing. If your dog contracts Kennel Cough whilst in our care, Doggy Chums does not accept responsibility for the vet fees incurred or any associated costs.

Please ensure that any special instructions are given in writing with full detail.

In some instances, we may have to arrange for your dog to visit the vet. You are liable for any costs incurred for this. Doggy Chums will ask you to provide payment to us via Bank Transfer, and Doggy Chums will then pay the vets. A receipt will be provided.

Should you be unable to collect your dog on the arranged day, please contact us immediately to re-arrange collection or to arrange delivery. If no contact is made within a reasonable time, Doggy Chums will be forced to re-home your dog and the charges for food and re-homing will be met by you.

Frequently Asked Questions



Are all dogs suitable for home boarding?

No. We have learned though our many years of experience of boarding dogs that our service is only suitable for friendly, family pets. We are happy to accommodate puppies as long as they are house and/or cage trained. We are happy to accept all breeds as long as they are obedient, non-destructive, and non-aggressive and have a calm and gentle nature.

We do not accept incontinent dogs, dogs that chew furniture or other household items. If your dog causes any damage to the carer's home whatsoever, any costs must be reimbursed to the carer. We do not accept dogs that pull hard on the lead, or boisterous strong dogs. We do not accept bitches that are expected to be or are in season during the booking.

If you are unsure about your dog's suitability, please call us on 07588 - 100551 and a member of staff will discuss your dog's particular habits with you and tell you if we have anyone suitable.

Does my dog need to be vaccinated?

Yes. Your dog should always have its annual vaccinations to protect it against infections and disease. Your dog should also be wormed and be treated for fleas before being placed in one of our carers homes. It is your responsibility to ensure your pet is free of fleas. If fleas are present, your carer may treat your pet and you will need to reimburse your carer for any expense incurred.

My dog usually sleeps on my bed - will the carer allow him/her to do this?

Generally this is not acceptable. Most carers are happy for the dog to sleep in the bedroom but in their own basket or on the floor. However, some carers do tell us that they have had dogs sleeping on their beds, especially the small breeds.

I would like my dog to be let off the lead, will the carer do this if I ask?

Yes. However, it is company policy that dogs are never allowed off their leads for insurance purposes. Most clients are happy to supply a flexi lead. If an owner insists that they want their dog to be let off the lead then the carer must be in agreement and the owner must email us stating they accept full responsibility and liability for the dog while off the lead, in case the dog should run away, get lost, cause an accident, bite someone or get into a fight with another dog.

What kind of people become dog carers and how are they vetted?

All kinds of people: retired, families, single people, young and old - they all have one thing in common: they are dedicated to caring for dogs. When we receive an application, they first have to fit our basic criteria: they should not be away from their home for more than 3 hours in 1 full day, they should have a secure garden and they should not have any pre-school children. If they fit our criteria then we arrange to interview them for suitability to our service. Only once they have passed an interview and their homes have been checked, do they become a Doggy Chum!

Can I meet my carer before the booking starts?

Yes. In fact, we insist upon it. Unlike other agencies, we want our clients and carers to meet before the booking starts to ensure that all parties are fully informed and happy. If the client is unhappy about the carer we have selected, we have an opportunity to offer an alternative. We want our clients to go away relaxed and confident and to know the person who will be looking after their much loved pet.

Is it advisable to have a trial night stay with my carer?

Yes, and in some cases, we would insist upon it. Care for dogs is what we offer, however you cant always guarantee that the dog and carer will enjoy each others company. For a trial night, we charge a flat £25.00 fee regardless of area.

Does the time that I leave or collect my dog affect the cost?

No. We charge by the calendar date and not by the 24 hours. This means that you have your carer available all day on the day that you wish to leave your dog and on the day you wish to collect your dog (particularly early and late times by prior arrangement with the carer). This gives you complete flexibility.

What happens if the selected carer is not suitable for my dog?

If, after meeting the selected carer you are unhappy and you notify us within three days of the meeting, we will introduce you to another carer. Any feedback about our carers you may wish to gives us is always appreciated and helps us select the right carer in the future.

Are there any extra charges?

No. Unlike other agencies, we do not charge a registration fee nor do we insist that we transport your dog to and from our carer's home at a cost. We can arrange a collection and delivery service should it be more convenient for you but there will be a charge for this.

What happens if my dog is ill while I am on holiday?

Unlike other agencies, our carers have an emergency number to contact the agency 24 hours per day, 365 days per year. If your dog becomes ill whilst you are away, your carer will call the agency and we will discuss its condition. If we think it is necessary, your dog will be taken to your vets by your carer providing it is local to them. If not it will be taken to a local vet of our choice. The cost of treatment will be required to be paid in advance of the treatment given by the vets. Any costs incurred by the carer will need to be reimbursed to the carer. We will contact you on your emergency number at the first opportunity to discuss what has happened and keep you updated of your dog's progress.

What happens if I do not show up for my booking?

We will send you an invoice for the balance which will require payment within 14 days.

What happens if I need to cancel my booking?

If you cancel your booking with less than two weeks notice, you will lose 100% of your deposit.
If you cancel your booking giving us between two and four weeks notice, you will lose 50% of your deposit.
If you cancel your booking giving us more than four weeks notice, you will receive a full refund less £40 administration fee.

What happens if I need to collect my dog later than agreed?

If you collect your dog or dogs on a day later than agreed in the original booking, there will be an additional charge for every calendar day. Please contact the us as soon as you can if this is going to happen, so that we can liaise with the carer and ensure the booking details are all updated and that it is possible.

What happens if I collect my dog early?

If you return from your holiday early and decide to collect your dog before the due date - there is no refund of payment.

Do you have kennels or will my dog stay in your home?

Your pet will be cared for in our host homes. We do not use any cages or kennels. We invite you to come and see our host homes and feel free to ask any questions that you feel you need answered at the time. We want you to be totally happy with Doggy Chums, so you can go away and enjoy your break.

Why should I choose dog boarding/sitting?

Dog boarding/sitting is best for calm loving caring dogs. The whole idea is that they stay in a home, and are looked after just as they would be at home. We ask that you give us some instructions so that we can keep them in their routine. This not only helps them, but us too. Your dog will come back happy and relaxed, not quiet and sad.

What should I bring with me for my dog being boarded?

  • Collar & Leash

  • Enough food for the duration of the stay

  • Treats you might usually give them

  • Dog Bed

  • A towel (just in case they get wet)

  • A copy of the information sheet you filled in


All of the above should be considered for when your dog comes to stay. If you would like to ask about anything that you feel you should bring, please feel free to contact us

Should I bring my dog along to meet the host family?

We do request that you come and meet our hosts. The reasons for this are for the safety of your dog and other dogs that will stay at the same time. We need to ensure the dogs that stay with us will not present a problem at any point during the stay. We look for things like initial greeting, general behaviour and other different criteria. We also want you to have a look around the house and the area to ensure you are happy with the surroundings and be convinced that your dog will have a good time. If all is agreeable, we will ask you to pay for deposit to ensure you secure your preferred period with us.

Peak times, and when will they affect me?

Peak times are days such as public holidays. For all public holidays, we charge double for the day. For example, May Day is a public holiday, so if its then, we will charge double the daily fee. For Christmas time, we charge double from 24th December until January 2nd. This is due to this being a period that most people want to have for family purposes but usually we can arrange it due to the higher fee. Doggy Chums are generally extremely busy during April, June, July, August, September, October & late December. If you are booking for these times, we highly recommend you do this as quickly as possible to avoid disappointment

When should I pay for your service? ( dog boarding )

When you come for your viewing, we ask that you come with a view to placing your booking either then, or very soon after. A 50% deposit is necessary to secure your booking and this is non-refundable. Please check our terms and conditions for more information. The balance should be paid on the first day of your dogs stay with us.

What time will you come to walk my dog?

When we start the service, we will have previously agreed a time range that we will walk them in. Its important to keep a routine. We try to keep to 1 hour either side of an agreed time.

When do I need to pay for the service? ( dog walking & dog day care )

We will charge you weekly/monthly depending on what is agreed before we start. We will then ask for payment in arrears for the period agreed. For monthly payments, we will agree to 1 weeks trial before proceeding on a month to month basis.

Will you collect and return my dog?

You will need to discuss this with your carer and decide what is best for you both. Please bear in mind, we charge 60p per mile travelled to collect, so it would be financially better for you to drop your dog to the carers home.

What should I bring for Dog Day Care ( besides my dog! ) ?

  • Collar & Leash

  • Enough food for the duration of the stay

  • Treats you might usually give them

  • A towel (just in case they get wet)

  • A copy of the emergency information sheet you filled in


All of the above should be considered for when your dog comes to stay. If you would like to ask about anything that you feel you should bring, please feel free to contact us.

Carer with a dog board

Dog Day Care


  • Register and reserve your day care now for FREE

Doggy Day Care is a service inspired by people who really care deeply for their dog and would like their dog to have as much fun as possible while being cared for all day, every day. Doggy Chums offers carers for during the day that will be in their home, playing with your dog and his new friends. We have only the very best carers here at Doggy Chums, most with lots of experience or certificates for training and dog behaviour. Reserve now and see if we can help you today!...



How much does it cost?

Prices for dog day care start from £18 per day. Each quote is given for your specific dog and how regularly we will be required in the week. Reserve now and see how we can help you.

How does the Doggy Chums service run?

When Doggy Chums recieves a quote request, we will then find the closest carer to you that is able to give your dog what he or she needs. We will get you to pop over and meet the carer with your dog and have some time with each other to see if there is a bond. If you are happy to go ahead, we schedule you in and take payment in advance. Welcome to Day Care!

What if I need my dog collected and returned?

If you need your dog collecting and returning, we can offer this in most cases. We have to charge for this service and your quote for this will be based on time collection and return, and mileage. Please ask seperately for this service.

How do I pay?

Doggy Chums has an online payment system which means you can log in, click one button and you have paid. If you prefer, we can automate this for you so that you never have to worry. You can also pay by bank transfer. We can accept cash, but its preferred to use our other two methods.



Other important information

Doggy Chums carers have been police checked and are covered by our insurance for your peace of mind. They have a history of caring for dogs professionally and of being an owner of their own dog.

Carer walking dogs in the forest

Dog Walker


  • Get a quote for a dog walker

Doggy Chums believes a well exercised dog is a happy dog. We aim to provide a service that compliments that belief. Your dog will be walked as per your instructions and we will provide as much fun and enjoyment for your dog as possible. We only employ people who have a real desire and love for dogs and as such, the walkers sometimes enjoy the walks as much as your dog does! Place your trust in our caring service and you will see the benefits when you return home.

Why choose our service

Doggy Chums will vet the carer and ensure they are up to our high standards and then offer their service via our business model, which will protect you and your dog(s) welfare and ensure you receive the best possible care. Doggy Chums ensures we have carers that are crazy about dogs. We are not here to find people who can 'do the job', but people who love caring for dogs and enjoy being out walking in packs and offering a service which is second to none.

Doggy Chums carers have been police checked and are covered by our insurance for your peace of mind. They have a history of caring for dogs professionally and of being an owner.

How much does it cost?

Prices for dog walking start from £10 per walk. Each quote is given for your specific dog and how regularly we will be required in the week. Some breeds need a half hour walk, and some need a 90 minute walk. Complete the 'Get a quote for a dog walker' form and we will send you a quote.

How does a typical dog walk happen?

Once you have met a carer, and agreed that the carer start walking your dog(s), we will require a set of keys, access to cleaning facilities and a towel. We will attend to your dogs walk within a 2 hour window of an agreed time (1 hour either side of say 1pm), gain access, attach lead either to their collar or harness provided by you and take them for a walk for the desired time you require. Once walked, we will return, clean your dog if necessary and secure the door to which we gained access.



What do I do now?

Please click on 'Get a quote for a dog walker' and complete the form that pops up. Once we have this information, we will be able to call you and discuss how we proceed.


  • Get a quote for a dog walker

Doggy Chums hopes you can place your trust in us to share in the care of your furry family member.

Jobs at Doggy Chums


Looking for a job working with dogs?


Doggy Chums are looking for carers all over the the UK. If you are seriously wanting to care for dogs and maybe change your lifestyle whilst 'enjoying' work again, please fill in the form and see if you fit our requirements



  • Apply to become a dog boarding carer for Doggy Chums

  • Apply to become a dog walker for Doggy Chums


Home dog boarding


Why home dog boarding?


Dogs are loving, kind and devoted companions. The idea of our service is to offer care of other peoples dogs in your home and therefore we become an extension to our clients family. They will have Doggy Chums as a resource to be able to go away on short or long breaks and consider us the best friends they rarely talk to!.



Why is working with dogs a good career choice?


      Be your own boss and enjoy home life (you should be self employed or apply to be self employed)


      Spend time with animals that show you love, care and attention


      Be able to do another job from home (admin) to supplement your income caring for dogs


      Decide which dogs you would like to take and be as busy or as free as you wish




What should I be able to offer?


The main attributes for a carer that we would look to have as carers are:


      They love dogs and put them first!


      Have experience of caring for dogs (whether professionally or owning your own dog)


      Know how to act in an emergency and remain calm


      Put the clients dog first when they come to stay with you


      Are fit, active and healthy


      Have comfortable & loving homes with lots of space for our Doggy Chums


      If you own your home great, if not, be sure the owner of the property has given permission in writing to us


      Will undertake a police check


      Are conscientuous and aware of any potential dangers


      Have a maximum of 2 pets, with those pets being dogs and being calm, submissive & neutered


      Will not leave the home for more than 5 hours (tota) in the day




The next step...


Are you still keen? then you should fill in our form and get start with Doggy Chums straight away! Please click the button below to get started. We will come back to you within 5 working days to discuss how we progress


  • Apply to become a dog boarding carer for Doggy Chums